PPC Command Center — Terms of Use
Draft for review — not yet in force. Effective date: ______. Operator: Synergy Product Solutions, LLC (“we”, “us”), operating PPC Command Center (“the Service”) at ppccommandcenter.com and at the account links we issue to you.
Plain-English summary first, full terms below. The summary is for convenience; the numbered terms are what govern.
In short: you keep your data and your decisions. We keep the software. You may use what the Service tells you to run your own Amazon business. You may not copy the Service, scrape it, resell its output, or use it on data you are not authorized to hold. The Service advises; it never spends your money or changes your listings on its own.
1. Who these terms apply to
These terms bind everyone who signs in to or receives output from the Service:
| You are… | Called here | Typical access |
|---|---|---|
| A seller using the Service on your own Amazon account | Account Owner | Your own account link and sign-in |
| A staff member or contractor signed in to an account you do not own | Authorized User | The Account Owner's link, your own sign-in email |
| A firm managing one or more sellers' accounts on their behalf; its clients do not sign in | Agency | One sign-in per person; the Agency's own accounts menu |
| A customer of the Brand Site service (a public product website built from your catalog) | Brand Site Customer | Website hosting plus the account above |
| Someone evaluating the Service on a trial, demo or sample data | Trial User | Time-limited access |
An Account Owner is responsible for every Authorized User it admits to its account. An Agency is responsible for every one of its people.
By signing in, uploading a file, or using output from the Service, you accept these terms on your own behalf and, where applicable, on behalf of the company you work for.
2. What the Service is, and is not
2.1 The Service analyzes Amazon report data you provide or authorize us to fetch, computes profitability and advertising diagnostics, and produces recommendations: campaigns to build, bids to set, keywords to add or negate, listings to fix, stock to move.
2.2 The Service is advisory. It does not place orders, spend advertising budget, change prices, or alter listings on its own. Where the Service can apply a change to your Amazon account at all, it does so only after a person signed in to your account confirms that specific change, and every applied change is logged.
2.3 You make the final decision on everything the Service recommends. Amazon's policies, your advertising spend, your pricing and your inventory remain your responsibility.
2.4 We are not Amazon and are not affiliated with, endorsed by, or acting for Amazon. “Amazon”, “Sponsored Products”, “Seller Central” and related marks belong to Amazon.
3. Your account and sign-in
3.1 Access to a hosted account is by a personal sign-in (an email one-time code, or a password we give you out of band). A sign-in is for one named person. Do not share it, and tell us at once if you believe someone else has used it.
3.2 Each account sees only its own data. Do not attempt to reach another account's link, data or output, even if you hold sign-ins for more than one account.
3.3 We may suspend a sign-in that appears compromised or that breaches these terms, and will tell the Account Owner when we do.
4. Your data
4.1 You own your data. Report files you upload, data fetched from Amazon at your authorization, and the figures in them stay yours. You grant us a license to store, process and analyze them only to provide the Service to your account, to keep it backed up, and to improve the Service in aggregate without identifying you.
4.2 Each account's data is kept in its own separate store. It is not pooled with any other account's data and is never shown to any other account.
4.3 We keep backups of each account's store. You may ask for a copy of your data at any time; we provide it as the files you gave us plus a copy of the account's database.
4.4 Upload only data you are entitled to hold. An Agency or Authorized User uploading a client's reports warrants that the client has authorized it.
4.5 We do not sell your data and do not share it with third parties except the infrastructure providers that host and secure the Service (currently network hosting, DNS and sign-in services), and only as needed to run it.
4.6 When your account ends, we delete its store and backups within 30 days of your request, keeping only what the law or our billing records require.
5. Acceptable use
You may use the Service, and everything it produces, to run the Amazon business of the account you are signed in to. You may not, and may not help anyone else to:
- copy, download, decompile, disassemble, reverse engineer or otherwise attempt to obtain the Service's source code, models, rules, thresholds or methods;
- scrape, crawl, record, or automatically extract the Service's pages or output;
- resell, sublicense, publish or provide the Service or its output to anyone outside the account it was produced for;
- use the Service or its output to build, train, or benchmark a competing product;
- remove or obscure any notice of ownership on the Service or its output;
- upload malicious files, probe the Service's security, or load it beyond ordinary use;
- use the Service in breach of Amazon's terms or any law.
Recommendations, reports, exports and the Build Plan the Service produces for your account are licensed to you for that account's business. That license continues after your account ends for the output you already received.
6. Our intellectual property
6.1 The Service, its software, methods, rules, thresholds, diagnostics, page designs, report formats, documentation and the names PPC Command Center and Command Inbox are owned by us and protected by copyright and other laws. Nothing in these terms transfers any of it to you.
6.2 If you send us feedback, suggestions or ideas, we may use them without obligation to you.
6.3 Your data, your brand names, your product listings and your Amazon account remain yours; nothing here gives us any right in them beyond section 4.
7. Agencies and Authorized Users
7.1 An Agency must hold written authority from each client whose account it operates in the Service, and must stop using that client's account when the authority ends. We may ask to see the authority.
7.2 An Agency keeps each client's data and output separate. Insight from one client's account may not be used to advise, price against, or benchmark another client, or the Agency's own products.
7.3 An Agency's clients are the Agency's customers, not ours. They do not sign in to the Service. We will not contact an Agency's clients, market to them, or disclose to anyone that the Agency uses the Service. The identity of an Agency's clients is confidential information of the Agency under section 11.
7.4 An Agency may deliver reports produced by the Service to its clients under the Agency's own name, and may remove our name from those reports. It may not represent the Service's software as its own, or give a client direct access to the Service.
7.5 When an Agency's authority for a client ends, we will provide the Agency an export of that client's account data on request and then delete the account under section 4.6.
7.6 An Agency is responsible for its people's compliance with these terms, and for fees on accounts it opens.
8. Brand Site Customers
8.1 A Brand Site is a public product website we build from your catalog data and host on your behalf. You own your domain name, your brand, your product content and your images. You grant us a license to publish that content on the site for as long as the service runs.
8.2 The site's design, templates, code and build pipeline are ours. You may not copy them to another host, but on termination we will export your pages as static files for you.
8.3 Where the site carries Amazon Attribution tags or Brand Referral Bonus enrollment, the tags are created under your Amazon advertising account and any bonus is paid to you by Amazon. We do not touch that money.
8.4 You are responsible for the accuracy and legality of your product content and for your compliance with Amazon's rules on off-Amazon traffic.
9. Trial and demo access
Trial access is time-limited and may run on sample data. It carries no service level and may be withdrawn at any time. Everything in sections 5 and 6 applies to it in full.
10. Fees and billing
10.1 Paid plans are priced by account and by the number of product slots (SKUs) under analysis, as shown at sign-up or in your order. Brand Site pages count as slots.
10.2 Payments are handled by our merchant of record (currently Paddle), whose terms cover the payment itself, invoices and taxes. Fees are charged in advance for each billing period.
10.3 We may change prices with at least 30 days' notice before your next billing period. Continuing past that date accepts the new price.
10.4 An unpaid account may be suspended after 14 days' notice and its data deleted under section 4.6 after 60 days.
11. Confidentiality
11.1 Your data and anything about your business we learn in providing the Service are confidential to you. We use them only as section 4 allows.
11.2 The Service itself, its non-public methods, its pricing to you, and anything marked confidential are confidential to us. You may not disclose them except to your own Authorized Users who need them.
11.3 Neither duty covers information already public, independently developed, or that the law requires be disclosed.
12. Availability and support
12.1 The Service is provided on a hosted basis. We aim for it to be available at all times but do not guarantee it; we may take it down for maintenance, updates or security.
12.2 Support is by email during our business hours. We do not guarantee a response time unless your plan says otherwise.
13. No guarantee of results; disclaimers
13.1 Amazon's marketplace, its data and its policies change without notice. The Service works from the data you give it and from Amazon's reports, which Amazon itself describes as subject to revision.
13.2 We do not guarantee any sales, profit, ranking, advertising cost, or other outcome. A recommendation is our best reading of your data at that moment, and you decide whether to act on it.
13.3 The Service is provided “as is” and “as available”. To the fullest extent the law allows, we exclude all warranties, express or implied, including fitness for a particular purpose and non-infringement.
14. Limitation of liability
14.1 To the fullest extent the law allows, we are not liable for lost profits, lost sales, lost data, advertising spend, Amazon account actions, or any indirect, special or consequential loss arising from the Service or your use of its output.
14.2 Our total liability to you for all claims in any twelve-month period is limited to the fees you paid us for the Service in that period.
14.3 Nothing here limits liability that cannot be limited by law.
15. Your responsibilities to us
You will indemnify us against claims arising from data you had no right to upload, from your breach of Amazon's terms, or from your breach of sections 5 or 7.
16. Termination
16.1 You may end your account at any time by telling us; fees already paid for the current period are not refunded unless your plan says otherwise.
16.2 We may end or suspend your access immediately for a breach of sections 3, 5, 6, 7 or 11, or on 30 days' notice for any other reason, refunding any prepaid fees for the unused period in the latter case.
16.3 Sections 4.6, 5 (the output license), 6, 11, 13, 14, 15 and 18 survive termination.
17. Changes to these terms
We may update these terms. We will post the new version with its effective date and, for material changes, email Account Owners at least 30 days before it takes effect. Continued use after that date accepts the change.
18. Governing law and disputes
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Before either side starts a claim, we agree to try in good faith to resolve the dispute by discussion for 30 days. Courts located in ______ County, Florida have exclusive jurisdiction.
19. General
These terms are the whole agreement between you and us about the Service and replace any earlier discussion. If a clause is unenforceable the rest stands. You may not assign your account without our consent; we may assign these terms to a successor of the business. Notices to us go to the contact address below; notices to you go to the email on your account.
20. Contact
Synergy Product Solutions, LLC — PPC Command Center Email: __ Address: ____
Reviewer notes (delete before publishing): - Have a Florida-licensed attorney review sections 13, 14, 15 and 18 before any customer signs. This draft is a starting point, not legal advice. - Fill in the entity name, effective date, county, email and address. - Confirm Paddle's merchant-of-record terms are linked from the sign-up page (section 10.2). - Consider a separate short Privacy Notice; section 4 is written so it can be lifted out. - In-app placement: a link in the sidebar caption and a one-time “I accept” on first sign-in per person, recorded with the sign-in email and a timestamp.