What we hold, who sees it, and how it leaves

Effective date: October 22, 2026. Operator: Synergy Product Solutions, LLC.

1. What we hold

For each account: the report files you upload or authorize us to fetch from Amazon, the database the app builds from them, the settings and answers you give the app, and the app's own backup copies of that database. For a connected account, the Amazon API credentials you authorize, stored encrypted in that account's own vault.

For each person who signs in: an email address. That is the only personal detail we ask for.

Some Amazon reports, such as the All Orders report, contain buyer names and addresses. We do not use them for anything. They are kept only because they are inside the file you gave us, and they are deleted with everything else when you delete your data.

2. Where it lives

Each account's data is kept in its own separate store. It is never pooled with another account's data and is never shown to another account. Backups exist to protect your data and are held on the same terms as the data itself.

3. Who can see it

The app itself reads your data to do its work: the nightly pull, the analysis, the morning list. That is the service.

The owners of PPC Command Center cannot open your account in the app unless you turn on Support access in Account Settings, for a period you choose, and every such opening is written to your account and shown on your own settings page, with the date and the person. Without it we see only what billing needs: the account's name, its sign-in addresses, its plan and the size of its data. We never share, sell or report your account's information to anyone.

The analysis is software, not an AI. The app runs on our own server and applies fixed, written rules to your reports, so the same reports always give the same answers. No artificial intelligence reads your account.

The support assistant. The one place AI is used is Claire, the support assistant inside the app. When you type a question to Claire, that question is sent to an AI service together with the name of the page you are on and your account's name, never your figures or your reports. Nothing else leaves the server.

We run the servers, so a lawful order could compel us to produce data. We would tell you unless the law forbade it.

4. Agencies and their clients

We know an agency's client accounts only by the names the agency assigns to them. For security reasons, we ask each agency to use a code instead of its customer's company or selling name. We hold no client email, and the only person we know is the agency's user.

To provide our service, we store the ASINs and Amazon data for the products in each client account. This data is used solely to deliver our service to the agency. We never contact an agency's clients, never sell or share their data, and never use it to identify who the clients are.

When an agency deletes a client account, its data is deleted from our servers at once and from our backup copies within 30 days.

5. What we do not do

• We do not sell, rent or share your data with anyone.
• We do not train anything on your data or use it to advise another account.
• We do not contact your buyers or your clients.
• We do not change anything on Amazon without your approval.

6. Deleting your data

You can delete everything in your account from your own settings page, at any time. This removes every upload, the database built from them, the app's backup copies, your settings, and any stored credentials from our servers at once. Our off-server backup copies drop the account on their next run, and the last backup snapshot holding it ages out within 30 days. Your sign-in then no longer opens an account, and every address on the account receives a written confirmation.

What we keep afterwards is our own record of the account, and nothing else: the account's name and the email addresses on it, the dates it was opened and closed, and the note on how the account came to us, for example an agency's name.

7. Payments

Card details are handled by our payment provider. We never see or store a card number.

8. Contact

Questions about this page: hello@ppccommandcenter.com.